Terms of Service

Welcome to CareHub (the “Platform”), operated by CareHubbd. By accessing or using our website, mobile application, or any of our coordination services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must discontinue use of our Platform and services immediately.

CareHub provides medical travel coordination and support services for patients in Bangladesh seeking healthcare at partner hospitals in India, including but not limited to Manipal Hospital. These Terms constitute a legally binding agreement between you (“User,” “Patient,” or “You”) and CareHub.

Last Updated: June 11, 2026

CareHub acts as a coordination and facilitation platform. Our services include but are not limited to:

• Visa Invitation Letter (VIL): Obtaining official VIL from Manipal Hospital required for Indian medical visa applications.
• Doctor Appointment Coordination: Scheduling appointments with specialist doctors at partner hospitals based on your medical requirements.
• Visa Processing Assistance: Guidance and document preparation support for Indian medical visa applications.
• Telemedicine Facilitation: Coordination of virtual consultations with Indian doctors via the CI (Cikitsa India) application.
• Report Review: Facilitating remote review of your medical reports by specialists.
• Travel & Accommodation Support: Coordination of airport pick-up/drop, local transportation, and accommodation near partner hospitals.
• Hospital Guidance: On-ground assistance to help you navigate hospital procedures and local logistics.

As a user of CareHub services, you agree to:

• Provide accurate, complete, and up-to-date personal, medical, and financial information as required for our services.
• Submit genuine medical records, identification documents, and financial statements. Submission of fraudulent documents will result in immediate termination of services and may be reported to relevant authorities.
• Comply with all applicable laws of Bangladesh and India, including visa regulations and hospital policies.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
• Use the Platform only for lawful purposes and in accordance with these Terms.
• Respond promptly to communications from CareHub regarding your appointments, visa status, and documentation.

CareHub does not employ doctors, nurses, or healthcare providers. Any information provided through our Platform is for coordination purposes only and should not be considered medical advice. Always consult a qualified medical professional for health-related decisions.

Our service fees are clearly communicated before you engage any specific service. You agree to pay all fees associated with the services you request.

• Service Fees: Fees for coordination services (VIL processing, appointment booking, visa support, etc.) are disclosed upfront and are non-refundable once work has commenced.
• Third-Party Costs: Hospital fees, visa fees, airfare, accommodation, and other third-party expenses are separate and are your sole responsibility. CareHub does not set or control these costs.
• Payment Methods: Payments are accepted via bank transfer, mobile banking, or other methods as communicated by our team. All payments must be made in the currency specified.

Our cancellation and refund policy is designed to be fair while recognizing that our coordination work begins immediately upon engagement.

• Before Service Commencement: If you cancel before any coordination work has begun, you may be eligible for a full refund of service fees.
• After Work Has Commenced: Once we have begun processing your VIL, contacting hospitals, or preparing documentation, service fees are non-refundable.
• Visa Denial: CareHub is not responsible for visa approval or denial by Indian immigration authorities. Service fees remain payable even if a visa is denied.
• Medical Cancellation: If a medical condition prevents travel, we will work with you to reschedule where possible. Refunds for third-party costs are at the discretion of the respective provider.

This includes, but is not limited to, damages for medical outcomes, visa denials, travel delays, lost opportunities, or any other losses. Our total liability to you for any claim arising from these Terms shall not exceed the total fees you have paid to us for the specific service giving rise to the claim.

We reserve the right to suspend or terminate your access to our Platform and services at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or our business interests.

Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination (including but not limited to medical disclaimer, limitation of liability, indemnification, and governing law) shall survive.

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or relating to these Terms or your use of the Platform shall first be attempted to be resolved through amicable negotiation.

If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts in Dhaka, Bangladesh. For disputes involving services provided in India, applicable Indian laws may also apply.

Our Platform may link to or integrate with third-party websites, applications, or services, including but not limited to partner hospital portals, payment processors, and communication platforms.

CareHub does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party services. Your interactions with third parties are solely between you and them. We encourage you to review their terms and policies before engaging.

If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to us: