Table of Contents
Introduction
CareHub (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. CareHub is operated by CareHubbd and provides medical travel coordination and support services for patients seeking healthcare in India.
Information We Collect
We may collect the following types of personal information when you use our services:
Personal Identification Information
- Full name, date of birth, gender, and nationality
- Passport details (number, expiry date) and National ID (NID) copies
- Photographs for medical and identification purposes
Contact Information
- Email address and phone number (including WhatsApp)
- Residential address in Bangladesh
- Emergency contact details
Medical Information
- Medical history, records, reports, and prescriptions (3–6 months old as required)
- Doctor referrals and diagnostic reports (X-rays, MRIs, lab tests, etc.)
- Treatment plans and follow-up care documentation
- Telemedicine consultation recordings (with your consent)
Financial Information
- Bank statements (e.g., ~50,000 BDT balance proof as per visa requirements)
- Proof of income and utility bills for visa application support
- Payment transaction details for services rendered
Technical Information
- IP address, browser type, device information, and operating system
- Usage data, pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy below)
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your Visa Invitation Letter (VIL) requests, coordinate with Manipal Hospital and other partner hospitals, schedule appointments, and facilitate telemedicine consultations.
- Visa Support: To prepare and submit the required documentation for your Indian medical visa application, including VIL processing and medical record verification.
- Communication: To contact you regarding your appointments, visa status, follow-up care, and respond to your inquiries via phone, email, or WhatsApp.
- Improvement: To analyze usage trends, enhance our platform, and improve the quality of our coordination services.
- Compliance: To comply with applicable laws, regulations, and legal processes in Bangladesh and India.
Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Partner Hospitals: Your medical records and personal information are shared with Manipal Hospital and other partner healthcare providers strictly for treatment coordination and appointment scheduling.
- Visa Authorities: Information required for visa processing is shared with relevant Indian immigration and diplomatic authorities as part of your application.
- Service Providers: We may engage trusted third-party vendors for services such as cloud hosting, payment processing, and communication platforms (e.g., WhatsApp). These providers are contractually bound to protect your data.
- Legal Obligations: We may disclose information when required by law, court order, or governmental regulation in Bangladesh or India.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with access controls
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized personnel can access your data
- Employee training on data protection and privacy best practices
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to take precautions when sharing sensitive information online.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Medical records and visa-related documents are typically retained for a period consistent with legal and regulatory requirements in Bangladesh and India. Once no longer needed, your data will be securely deleted or anonymized.
Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention obligations.
- Portability: Request a transfer of your data in a structured, commonly used format.
- Withdrawal of Consent: Withdraw your consent at any time for processing activities based on consent. This does not affect the lawfulness of processing before withdrawal.
- Objection: Object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe as required by applicable law.
Third-Party Links
Our platform may contain links to third-party websites or services, including partner hospitals, payment gateways, and communication platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a child has shared information with us, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
CareHub (Operated by CareHubbd)
Email: info@carehub.com
Phone / WhatsApp: +8801300717172
We aim to respond to all inquiries within 7 business days.